FAQS
Frequently Asked Questions
Q. Where can I buy Super Duper Diaper Doo?
A. You may buy Super Duper Diaper Doo directly from this Website and Amazon.com. Both websites provides for secure payment options and the products you order will generally ship within 24-48 hours. A sales receipt of your order and tracking info is provided with the product shipment.
Q. How may I contact Doctor's Best?
A. Our contact information is available at the contact selection above.
Q. What if I am not satisfied with the Doctor's Best product(s) I ordered?
A. While we steadfastly believe you will be delighted with our products, all of our Doctor's Best products feature a 100% Money Back Guarantee. Simply contact us via our website contact selection to authorize a return for the unused portion of the product within 30 Days for a complete refund of the purchase price less shipping charges.
Refunds Requests in writing via our website or by telephone must include the following:
Refunds Requests in writing via our website or by telephone must include the following:
- Name, Address, order number and date of original order
- Reason for return
Q. Will I receive a confirmation of my order?
A. Yes, once your order has been processed and shipped, you will receive an e-mail with your order number and shipper tracking number in case you want to see where your order is in the distribution channel. Please allow three working days for your order to be processed and the confirmation e-mail to be sent before you contact us to follow up on your order. Please include your order number if you contact us.
Q. I'd like to have my order shipped overnight. Is that possible?
A. At this time, we are only shipping product using UPS ground shipments. If the demand for overnight shipping increases from its current level, we will reconsider this policy. On that note, if you'd like to receive overnight shipments of Doctor's Best products, let us know via the contact selection above.
Q. I do not have a credit card but I still want to purchase Doctor's Best products. Is there a way for me to do this?
A. At this time, the only way to purchase products through our shopping cart is with a credit card. However, we'd hate to deny anyone the opportunity to use our outstanding products. Contact us at via the contact selection above to arrange other payment methods.
Q. Which credit cards do you accept?
A. At this time, we accept all major credit cards.
Q. I do not live in North America. May I still purchase Doctor's Best products?
A. Absolutely! Due to increased shipping costs, however, we will charge an additional $25.00 on all orders shipped outside of North America.
Q. May I purchase Doctor's Best products wholesale?
A. Yes, but we reserve the right to qualify you for wholesale purchases. Please contact us via our website contact selection.
Q. I'm allergic to certain ingredients in skin care products. How can I find out what ingredients are in Doctor's Best Products?
A. We have a page in this web site that lists all of the ingredients in our products available. Please consult it and/or your physician before you place an order.
Q. What is the shelf life of Super Duper Diaper Doo?
A. Extensive tests have shown that Super Duper Diaper Doo does not require an expiration date but as a courtesy we have added Best Used by date on the packaging.
Q. Why does the new Super Duper Diaper Doo not have the word GEL?
A. We no longer use the word "GEL" in our description. Due to the formula change we chose not to use it going forward. The product now resembles more of an ointment consistency.
Q. Why are the ingredients on the new formula label different?
A. The FDA (Food and Drug Administration) requires ingredients to be listed in certain orders of priority. Our new Diaper DOO label complies with current requirements. Super Duper Diaper Doo continues to protect and soothe baby's skin surface and as it has for 25 years. We revised the formula to maintain compliance with the FDA guidelines.
Q. Why are tubes no longer available?
A. We are currently unable to obtain empty tubes in the quantities we require. We continue to monitor availability and are hopeful to have them in the future.